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5001-10000 employees San Francisco, United States
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Zendesk is a service-first CRM company offering a comprehensive customer service solution. They enable businesses to improve their customer experiences with AI-powered quality assurance and service features. Zendesk’s platform is adaptable and designed for any business size, aiming to foster lasting customer relationships through efficient support tools. Their services include ticketing, live chat, knowledge base, and automation. Additionally, Zendesk offers analytics and workforce management tools to enhance customer support operations. The acquisition of Klaus further bolsters their AI capabilities. They promise a solid return on investment with significant cost-saving features embedded within their platform.