Modern VoIP

Aircall offers a cloud-based business phone system and call center software that enhances team performance and customer experiences. Trusted by thousands, the AI Starter package simplifies administrative tasks, allowing teams to work from anywhere. The system easily integrates with popular CRMs and productivity tools, offering features like Power Dialer and click-to-call for sales, and IVR and skill-based routing for support. The software boasts real-time metrics, workflow automation, and supports hybrid work environments. Aimed at improving productivity, Aircall ensures smarter, more efficient customer engagements with no need for dedicated hardware or IT involvement.

Aircall

Aircall provides cloud-based call center software for sales, support teams.

OpenPhone is a multifaceted phone system designed for startup, small, and growing businesses. It allows businesses to acquire dedicated work phone numbers or port existing ones. OpenPhone supports team collaboration by enabling shared phone number workspaces for seamless communication, integrates calling with CRM for a unified view of interactions, and streamlines operations by syncing with other tools. Features include SMS messaging, call recording, voicemail transcription, and contact management. It offers a user-friendly app for web and mobile platforms and boasts strong customer satisfaction. OpenPhone emphasizes improving team communication and enhancing customer engagement with its platform.

OpenPhone

OpenPhone offers an all-in-one phone system for businesses and teams.

Podium offers a lead conversion platform using AI to enhance business communications and streamline payment processes. The platform is designed to integrate with existing tools to increase lead generation and revenues. Key features include textable review invites, mobile payments, a centralized inbox for lead management, and automated message creation. With tools for various industries, Podium improves client interactions by offering convenient messaging and payment options, boosting online reviews and client retention, and enabling rapid lead engagement. Over 100,000 businesses use Podium for its ease of communication, integration capabilities, and the significant impact on revenue and customer service.

Podium

Podium drives lead conversion through AI, communication, and payment tools.

Marketing SMS sending

Payments processing

Website chat

Customer Support Inboxes

Online presence for SMBs

Weave

Weave integrates communication tools for business efficiency and customer engagement.

Workplace chat platforms

Marketing emails sending

Business scheduling

Zendesk is a service-first CRM company offering a comprehensive customer service solution. They enable businesses to improve their customer experiences with AI-powered quality assurance and service features. Zendesk’s platform is adaptable and designed for any business size, aiming to foster lasting customer relationships through efficient support tools. Their services include ticketing, live chat, knowledge base, and automation. Additionally, Zendesk offers analytics and workforce management tools to enhance customer support operations. The acquisition of Klaus further bolsters their AI capabilities. They promise a solid return on investment with significant cost-saving features embedded within their platform.

Zendesk

Zendesk provides complete customer service solutions with support features.

Customer Support Knowledge Bases

CRMs

Customer Support AI Automation

Intercom offers an AI-enhanced customer service and productivity platform. It includes a central workspace that merges inboxes, tickets, and help centers to boost efficiency. Intercom's AI chatbot, Fin, delivers instant, accurate customer support, reducing ticket volume. The platform supports seamless transition from AI to human assistance, integrates workflows, and proactively engages customers with automated messages. Its customizable messenger ensures conversational support across various channels, such as email, SMS, and mobile. The platform's extensive features include reporting, customer data analysis, custom actions, and various integrations, catering to different company sizes and industries.

Intercom

AI-enhanced customer support and productivity platform with centralized workspace.

Talkdesk is an innovative startup offering an AI-powered cloud contact center platform designed to revolutionize customer service. It aims to enhance customer experiences, reduce operational costs, and increase efficiency in businesses across various industries. Talkdesk provides tools for agents to assist customers effectively and tools that automate self-service options. Their solutions offer omnichannel engagement and workforce engagement, with a focus on industry-specific requirements. Additionally, Talkdesk offers analytics to identify customer pain points and customization through low-code interfaces. Recognized as an industry leader, Talkdesk is trusted by enterprises worldwide for improving customer outcomes and the bottom line.

Talkdesk

AI-powered cloud contact center platform improving customer service experiences.

Modern VoIP

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