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251-500 employees San Francisco, United States
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Front is a customer communications platform that optimizes the way teams handle customer interactions. It streamlines workflows through automation, offers analytics for decision-making, and consolidates conversations into a single, omnichannel inbox. Collaboration features enable internal coordination, while workflow automation helps manage communications at scale. Front provides tools for real-time customer support via live chat and a knowledge base for quicker resolutions. Their system integrates with various platforms and APIs, tailoring to industries like finance, travel, and technology. It promises the personal touch of email with the efficiency of help desks, aiming to improve customer relationship management.