Thread logo


1-10 employees New York, United States
Thread website screenshot

Thread is a startup that improves service experiences by allowing people to communicate directly within business teams, fostering real-time collaboration. Recognized as the 2023 PitchIT contest winner, Thread integrates with Slack, Teams, and other platforms to enable customers to initiate service interactions from any location. They boast significant efficiency improvements, such as a 21% gross profit margin increase and a 30% decrease in resolution time. Their Service CoPilot, powered by AI, automates tedious tasks. By positioning themselves within customer workflow apps like Microsoft Teams, Thread promises enhanced service interactions, streamlining processes, and reducing manual work.