Julie Swinney is appointed Chief Financial Officer (CFO) of Zendesk, confirmed on March 1, 2023.
Swinney has been part of Zendesk since October 2021 and acted as interim CFO since November 2022.
She brings over 25 years of experience from Intel, with roles including the CFO of cloud and enterprise data center business.
Zendesk, post-acquisition by Hellman & Friedman and Permira, is focusing on profitably scaling and customer value creation.
Swinney aims to support Zendesk's long-term financial goals, sustainable cost structure, and investment in innovative customer solutions.

Zendesk is a service-first CRM company offering a comprehensive customer service solution. They enable businesses to improve their customer experiences with AI-powered quality assurance and service features. Zendesk’s platform is adaptable and designed for any business size, aiming to foster lasting customer relationships through efficient support tools. Their services include ticketing, live chat, knowledge base, and automation. Additionally, Zendesk offers analytics and workforce management tools to enhance customer support operations. The acquisition of Klaus further bolsters their AI capabilities. They promise a solid return on investment with significant cost-saving features embedded within their platform.

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Zendesk provides complete customer service solutions with support features.

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Zendesk Names Julie Swinney Permanent CFO

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