Kelly Waldher appointed as Chief Marketing Officer of Zendesk, published July 18, 2023.
Waldher brings experience from Google, Qualtrics, and Microsoft to drive Zendesk's market efforts amid AI advancements.
He emphasizes a customer-first approach, maintaining brand promise, and the importance of continuous customer feedback.
His leadership is based on values of transparency, respect, teamwork, excellence, and engagement.
Foresees the future of customer experience (CX) to be shaped by automated, AI-driven personalized interactions.

Zendesk is a service-first CRM company offering a comprehensive customer service solution. They enable businesses to improve their customer experiences with AI-powered quality assurance and service features. Zendesk’s platform is adaptable and designed for any business size, aiming to foster lasting customer relationships through efficient support tools. Their services include ticketing, live chat, knowledge base, and automation. Additionally, Zendesk offers analytics and workforce management tools to enhance customer support operations. The acquisition of Klaus further bolsters their AI capabilities. They promise a solid return on investment with significant cost-saving features embedded within their platform.

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Zendesk provides complete customer service solutions with support features.

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Zendesk Hires New CMO Kelly Waldher

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