Intercom's AI chatbot Fin has been updated to support 45 languages, streamlining multilingual customer support.
New improvements to Fin include answer streaming, clarifying responses, and answer-level reporting.
Fin's multilingual abilities help in providing consistent support across various regions and languages.
During beta testing, customer resolution rates improved by 7 percentage points.
The product updates aim to transform customer service by leveraging AI to offer rapid, scalable support solutions.

Intercom offers an AI-enhanced customer service and productivity platform. It includes a central workspace that merges inboxes, tickets, and help centers to boost efficiency. Intercom's AI chatbot, Fin, delivers instant, accurate customer support, reducing ticket volume. The platform supports seamless transition from AI to human assistance, integrates workflows, and proactively engages customers with automated messages. Its customizable messenger ensures conversational support across various channels, such as email, SMS, and mobile. The platform's extensive features include reporting, customer data analysis, custom actions, and various integrations, catering to different company sizes and industries.

Intercom

AI-enhanced customer support and productivity platform with centralized workspace.

Intercom's AI Chatbot Fin Now Multilingual

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