Front Introduces New AI Capabilities

Jun 29th, 2023Product
  • Front announced new AI features within its customer operations platform, aiming to enhance customer service and operational efficiency.

  • AI capabilities allow users to draft messages quickly using conversation context and adjust tone and language easily.

  • The platform can now summarize conversations and provide customer happiness scores and next-step recommendations.

  • Front reiterates that AI is a supportive tool for teams to deliver better customer experiences, not a replacement for human interaction.

  • Front is committed to further developing AI features to help customers build deeper relationships through efficient communication.

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