Front Introduces New AI Capabilities

Front announced new AI features within its customer operations platform, aiming to enhance customer service and operational efficiency.

AI capabilities allow users to draft messages quickly using conversation context and adjust tone and language easily.

The platform can now summarize conversations and provide customer happiness scores and next-step recommendations.

Front reiterates that AI is a supportive tool for teams to deliver better customer experiences, not a replacement for human interaction.

Front is committed to further developing AI features to help customers build deeper relationships through efficient communication.