Turo Implements Safety and Policy Improvements

Oct 5th, 2021Org policy
  • Turo announced policy changes to improve vehicle safety and align with consumer expectations, including requiring annual safety inspections for all vehicles listed in the US and Canada.

  • Inspection deadlines vary depending on whether the car is newly listed or a recent model year, with potential unlisting for missed inspections.

  • Turo partners offer complimentary or discounted inspection services to support host compliance with the new safety requirements.

  • Cleaning and smoking policies have been updated; excessive uncleanliness or any smoking in vehicles incurs a significant fee, with the ability to directly report violations through the app.

  • Additional support is provided to hosts via the Turo app for reporting issues, with the intent of streamlining conflict resolution and ensuring guest accountability.

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