ManyChat updated its unsubscribe flow for multi-channel accounts effective from April 19, 2021.
Previously, unsubscribing from one channel such as Messenger would unsubscribe a user from all ManyChat services; with the update, this will no longer be the case.
Users with multi-channel accounts will now be able to set opt-in and opt-out preferences individually for Messenger, SMS, and Email.
To adjust to these changes, users need to modify their Unsubscribe flow under Automation > Keywords.
Direct unsubscribes from the Audience or Live Chat tabs will still remove the user from all channels, unchanged from previous behavior.

Manychat is a chat marketing tool that helps businesses automate conversations on messaging apps like Instagram, WhatsApp, Messenger, and SMS to boost sales and improve customer engagement. With Manychat, companies can instantly respond to messages, comments, and queries any time, streamlining communication and increasing conversion rates. It supports eCommerce, creators, agencies, and restaurants, and provides templates, AI assistants, and integrations to build and customize chatbot automations without technical expertise. Manychat claims to dramatically increase lead capture and sales conversions while saving time and reducing costs through efficient automated chat marketing strategies.

Manychat

Automates chat marketing on messaging apps to boost sales, engagement.

ManyChat Unsubscribe Flow Update

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