AI assist feature introduced to optimize text, perform translations, and improve spell-check in Help Scout's inbox and message text.
New JavaScript API allows custom positioning of the Beacon feature on websites or apps.
Users can now log in with Google for quicker access to Help Scout and Messenger has been moved to the Inbox Settings page.
An updated Shopify integration is forthcoming, enabling ecommerce support actions, such as refunds and cancellations, directly within Help Scout.

Help Scout is a customer service platform designed to provide an integrated service experience for businesses and their customers. It offers tools for real-time human support and self-service capabilities, aiming to increase customer satisfaction and efficiency in handling support queries. The platform facilitates responding quickly to customer messages, reducing response times, and promoting customer loyalty. With resources for team growth, educational content, and values-driven leadership, Help Scout supports businesses in scaling their customer service operations. Additionally, it boasts a user-friendly interface that allows teams to adapt swiftly, likened to an enhanced shared email inbox for customer communication.

Help Scout

Customer support platform with email, chat, knowledge base, and integrations.

Help Scout Q4 Updates: AI Enhancements and Integration Improvements

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