Help Scout Q4 Updates: AI Enhancements and Integration Improvements

Oct 27th, 2023Product
  • AI assist feature introduced to optimize text, perform translations, and improve spell-check in Help Scout's inbox and message text.

  • New JavaScript API allows custom positioning of the Beacon feature on websites or apps.

  • Users can now log in with Google for quicker access to Help Scout and Messenger has been moved to the Inbox Settings page.

  • An updated Shopify integration is forthcoming, enabling ecommerce support actions, such as refunds and cancellations, directly within Help Scout.