Help Scout Integrates Instagram DMs

Nov 28th, 2023Product
  • Help Scout introduced an Instagram channel integration to manage Instagram direct messages within their platform.

  • This new feature is available on all current Help Scout plans and aims to centralize customer support channels.

  • Integration benefits include no platform-switching, automatic conversation tagging, and accessible customer information.

  • Customers can now receive consistent support through Instagram, similar to other channels, without needing to switch to email or other media.

  • Help Scout users can start a 15-day free trial of the new integration or current customers can follow an Instagram Setup Guide to connect their account.