Help Scout Integrates Instagram DMs
Nov 28th, 2023Product
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Help Scout introduced an Instagram channel integration to manage Instagram direct messages within their platform.
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This new feature is available on all current Help Scout plans and aims to centralize customer support channels.
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Integration benefits include no platform-switching, automatic conversation tagging, and accessible customer information.
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Customers can now receive consistent support through Instagram, similar to other channels, without needing to switch to email or other media.
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Help Scout users can start a 15-day free trial of the new integration or current customers can follow an Instagram Setup Guide to connect their account.