Help Scout Acquires AI Tool SupportAgent.ai

Nov 28th, 2023Acquisition
  • Help Scout, a customer support software company, has acquired SupportAgent.ai, an AI drafting tool.

  • SupportAgent.ai is designed to draft responses for customer messages in Help Scout inboxes, learning from past interactions.

  • The acquisition aims to improve resolution times for Help Scout customers, with some seeing up to a 70% improvement.

  • Customers of Help Scout can now benefit from additional features such as 24/6 support, enhanced data security, and direct billing.

  • Help Scout plans to integrate AI drafts natively and is focusing on AI development to provide tools for businesses to enhance customer service in the AI era.