Help Scout, a customer support software company, has acquired SupportAgent.ai, an AI drafting tool.
SupportAgent.ai is designed to draft responses for customer messages in Help Scout inboxes, learning from past interactions.
The acquisition aims to improve resolution times for Help Scout customers, with some seeing up to a 70% improvement.
Customers of Help Scout can now benefit from additional features such as 24/6 support, enhanced data security, and direct billing.
Help Scout plans to integrate AI drafts natively and is focusing on AI development to provide tools for businesses to enhance customer service in the AI era.

Help Scout is a customer service platform designed to provide an integrated service experience for businesses and their customers. It offers tools for real-time human support and self-service capabilities, aiming to increase customer satisfaction and efficiency in handling support queries. The platform facilitates responding quickly to customer messages, reducing response times, and promoting customer loyalty. With resources for team growth, educational content, and values-driven leadership, Help Scout supports businesses in scaling their customer service operations. Additionally, it boasts a user-friendly interface that allows teams to adapt swiftly, likened to an enhanced shared email inbox for customer communication.

Help Scout

Customer support platform with email, chat, knowledge base, and integrations.

Help Scout Acquires AI Tool SupportAgent.ai

Recent Acquisition News