Raised $29 million in Series C-2 funding from existing investors, including Shopify
Investing in developing AI Agent – a fully autonomous AI teammate for brands' CX
Belief in AI-powered solutions to help ecommerce brands grow and succeed
Research indicates brands automating CX see reduction in resolution time, lower ticket-to-order ratio, and more repeat purchases
AI Agent to launch in July, already being used by leading brands for automation and high CSAT scores

Gorgias provides an AI-powered customer service platform tailored for Shopify stores, designed to enhance the efficiency and responsiveness of ecommerce support teams. The platform offers features such as automated ticket prioritization, tagging, and assignment, one-click integration with multiple channels, and the capability to manage returns, send tracking information, and generate discount codes directly. Gorgias helps support agents to offer personalized responses by leveraging customer profiles with detailed information. The goal is to streamline support tasks, boost customer satisfaction and retention, and enable businesses to manage high volumes of queries without needing to expand their support team sizes.

Gorgias

AI-driven Shopify helpdesk for customer service automation and insights.

Gorgias Raises $29 Million in Series C-2 Funding for AI Agent Development

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